While the New Zealand Consumer Guarantees Act and Fair Trading Act provide the basis, we in fact go above and beyond the expectation of these two statutory laws providing you peace of mind.
We want you to be happy with your ENZOHAIR products. If you are not happy with your purchase please contact us on receipt of your order.
Faulty products / wrong product/order received
We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund. All products supplied by ENZOHAIR are vigorously tested to international standards. They are checked at the time of shipping to ensure the products you have ordered are in perfect condition before they leave our warehouse. However, as with any produced products, there will always be the probability that a tiny percentage may exhibit a fault once unpacked or at time of use. We will accept the return of any such product and offer a replacement or refund.
If you have received the wrong product or order please contact us firstname.lastname@example.org at the time of receiving, so we can fix this error, arrange a replacement product or order.
However Gift cards cannot be returned or refunded and cannot be redeemed for cash.
How to return a product
If you would like to return a faulty product or incorrect order purchased on-line then please contact us via email: email@example.com to arrange this. Make sure you include your order details.
Please note: If you have purchased goods online and you want to return them to a ENZOHAIR Concept or Pop up store, you must take a print-out of your order confirmation Email into the store. You will receive a refund for the product but not the delivery fee.